At Acew, we aim to provide a seamless shopping experience, including timely and reliable delivery of your orders. Below are the details of our shipping policy.
1. Processing Time
Orders are processed within 1–2 business days after payment is successfully confirmed.
Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods and Costs
Free Shipping: Free shipping on orders over $99 cart value.
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.
3. Delivery Time
Delivery times vary depending on your location and the selected shipping method.
Please note these are estimates and not guaranteed delivery dates.
Delays may occur due to factors outside our control, such as weather, carrier issues, or customs processing.
4. Shipping Destinations
We currently ship to:
Domestic: (list countries/regions)
International: (if applicable)
Restrictions may apply to certain regions or countries due to legal or logistical reasons.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress on the carrier’s website.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package, the customer is responsible for any additional shipping costs incurred for reshipment.
7. Lost or Damaged Packages
We will be responsible for packages lost or damaged in transit.
We will work with the carrier to resolve any issues where possible.
If you believe your package has been lost, please contact us with your order details.
8. Customs, Duties, and Taxes (for International Shipping)
Customers are responsible for any customs duties, taxes, or additional fees required by their country for the import of goods.
We recommend checking with your local customs office for more information.
9. Changes to Shipping Address
If you need to update your shipping address, please contact us as soon as possible.
Address changes cannot be made once the order has shipped.
10. Contact Us
For any questions or concerns about shipping, please reach out to us.
